Terms of sale
The terms that apply when you buy from us.
- Who you’re buying from
- LEAP AI Agency. You can reach us at LeapAI.agency@gmail.com or on the numbers on our contact page. We’ll add our registered company details here once the company is registered.
- Who these terms are for
- We sell to businesses and private customers worldwide. These terms apply when you pay us or agree a quote with us.
- Prices and tax
- Prices are fixed and shown before you pay, with two exceptions. The AI setup: Run setup fee starts from the price shown, and the Automate and Run monthly fees are negotiable. We agree these with you before you pay. We don’t charge VAT at the moment. If that changes, we’ll tell you before it applies. Anything extra, such as 3D model design, is agreed in writing first.
- How you pay
- We email you a secure payment link, handled by Revolut, or you pay by another method we agree in writing. We never see your card details. Websites and other one-off prices are paid in full when you decide to go ahead, with no deposit. For monthly fees, we email you a new link each month until the subscription ends.
- Websites
- The free demo is a front-end preview of the design and animation. You can view it, but it isn’t handed over to you. If you go ahead, we finish the website and add what we’ve agreed. We work quickly, and we confirm the timing and any changes with you as we go. Once it’s paid for and finished, the website, its code and its domain are yours. We agree hosting and its cost with you when you go ahead.
- Google and AI visibility
- This is a monthly service. Results usually take months, and nobody can guarantee a ranking or a mention by an AI assistant.
- AI setup
- You pay a setup fee and a monthly fee, and the monthly fee starts as soon as you sign up. It covers normal use. If your use grows a lot, we’ll talk to you before anything changes. We build and run your setup on our own systems, so what we build stays ours. You keep your own email, files, accounts and data, and you can disconnect them at any time.
- Missed monthly payments
- If a monthly payment is late, we’ll send you a payment notice. If it’s still unpaid 14 days later, your service is paused. Your own tools and data carry on as normal.
- Cancelling
- There’s no minimum term or notice period. You can cancel at any time by emailing LeapAI.agency@gmail.com. A monthly service runs to the end of the month you’ve paid for, then stops.
- Your 14-day right to cancel
-
If you’re a private customer in the UK or EU and you buy from us online, by email or by phone, you can cancel within 14 days of agreeing to buy, without giving a reason. Business customers don’t have this right.
We only start during those 14 days if you ask us to. If you then cancel, you pay for the work done up to that point, and we refund the rest within 14 days. Once the work is finished at your request, the right to cancel ends.
To cancel, email LeapAI.agency@gmail.com. You can use your own words or this wording:
To LEAP AI Agency: I cancel my contract for the following service: [service]. Ordered on: [date]. Name: [your name]. Address: [your address]. Date: [today’s date].
- Refunds
- We don’t give refunds on website payments, setup fees or monthly fees, including when you cancel, except where the law gives you a right to one. That includes the 14-day right above. If something we’ve done isn’t right, tell us and we’ll fix it. If we can’t fix it within a reasonable time, you can ask for a fair reduction in the price.
- Your data
- Our privacy notice explains how we use your own details. Our data protection terms apply when we handle other people’s data for you, such as your customers’ details in AI setup, and they form part of your agreement with us.
- Limits on liability
-
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit.
Business customers: our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We’re not liable for lost profits, revenue, business, goodwill or savings, wasted ad spend, or any indirect loss.
Private customers: we’re responsible for loss that’s a foreseeable result of us breaking these terms or not using reasonable care. We’re not responsible for loss that wasn’t foreseeable, and these terms don’t affect your legal rights.
We’re not responsible for problems caused by services we don’t control, such as hosting, Google, AI providers or your own apps, or by changes someone else makes to our work.
- Governing law
- We’re still choosing where to register the company, so these terms don’t name a governing law yet. They don’t take away any rights you have under the law where you live.